Technologic Systems endeavors to ensure all requests are answered in a timely manner. To that end, we're also endeavoring to define what a timely manner is.
Our support team answers the phone on weekdays (Monday through Friday) between 09:00 and 17:00 Arizona Standard Time (UTC-7 year round). If a call comes in during a different time, or if our engineers all went to lunch at the same time (between 12:30 and 13:30 is a risky time to call), the phone system will take you to our voice mail box, usually after about 2 1/2 minutes of attempting to ring various engineer's desks. If you get the voice mail please DO leave a message. The system will immediately record your message and we'll get your recording as a support request. We will call you back as soon as possible!
Support requests come in through email or through a web form that sends us an email. Our policy is to respond to your inquiries within one business day, though our average response time is generally within a few hours. Technologic Systems does observe most major US holidays, but in general if you have not received a response from us within one business day, it is safe to presume something went awry with the communication and maybe a phone call to check up on your email is a good idea. The engineer answering the phone can always look up your email and at least verify that we did receive it.
Support hours of operation: M-F 9am (09:00) to 5pm (17:00) Phoenix Arizona time, except US Holidays
Email response policy: Less than one business day.